Social Security would publicly share how long it takes to process claims and answer calls.
This bill would require the Social Security Administration (SSA) to publish detailed information about its operations online. People applying for benefits or calling the SSA would see more data on wait times, customer satisfaction, and how quickly claims are processed, with monthly updates starting 90 days after the bill becomes law.
Today, the Social Security Administration (SSA) does not publicly share many detailed performance statistics, such as how long it takes to process claims, specific call center wait times, or customer satisfaction rates. If this bill becomes law, the SSA would be required to publish a wide range of these detailed statistics on its public website every month, including a live tracker for 800 number wait times and information on system outages, starting 90 days after the bill is enacted.
HR 6367 · 119th Congress · December 2, 2025 · AI Summary by gemini-2.5-flash · 9/10
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